Internal Investigation Unit

The Internal Investigation Unit has a form for Compliments or Complaints of Springfield Police Officers. The information in the Citizen Compliment and Complaint Form details how to fill out and submit the form. For more information or assistance, contact the IIU at: (413) 787-6383.

The Springfield Police Department is committed to providing the highest quality of police services by empowering our members and the community to work in partnership with the goal of improving the quality of life within Springfield, while at the same time maintaining respect for individual rights and human dignity.

Our goal is to ensure that our employees are guided by the principles that every individual has infinite dignity and worth and that we must show respect for the citizens we serve and for the men and women of the Department.

A citizen compliment or complaint, and its subsequent investigation, causes the police to examine the services that we provide to our community and to make necessary improvements in the way we provide those services.

Each complaint will be investigated and appropriate follow up actions taken. You will be informed of the results of the investigation initiated by your complaint.

If you have a complaint or you would like to compliment an employee, you can fill out the form and either mail it or drop it off at the Internal Investigation Unit Office at 299 Page Boulevard.

You may also email the form to If you require more space to describe the complaint/compliment, convert the additional information into PDF file format and attach it to the email with your form. Please call (413) 787-6383 if you have any question or need assistance filling out the form.

Complaints can be filed on actions by any Police Department employee.

From Police Superintendent Cheryl Clapprood:

Thank you for taking your time to let us know how the Springfield Police Department can better improve the service we provide to the community. Community policing depends on a working partnership between the police and the citizens we serve. We would rather not get to know our citizens as crime victims or complainants, but when problems arise it is our goal to resolve the issue quickly and courteously.

Where to Obtain/File

  • Springfield Police Department, 130 Pearl Street | Front Desk: (413) 787-6322 (request to speak with a supervisor) or; Squad Captain/Watch Commander: (413) 787-6325 (request to speak with commanding officer on duty)
  • City Hall/Clerks Office, 36 Court Street | Phone: (413) 787-6094 or (413) 736-3111 or 311
  • Indian Orchard Citizen Council, 117 Main Street, Indian Orchard | Phone: (413) 209-8240
  • New North Citizen Council, Satellite Office at Gerena School’s Tunnel Office, 3012 Main Street | Phone: (413) 747-0090 or (413) 732-3229
  • South End Citizen Council, 510 Main Street | Phone: (413) 732-5105
  • Springfield Police Department, Internal Investigation Unit (IIU), 299 Page Boulevard | Phone: (413) 787-6383
  • Urban League, 1 Federal Street, Building 111-3 | Phone: (413) 739-7211


The procedure for filing your complaint is as follows:

  1. Hand deliver to any of the above locations
  2. U.S. Mail to: Springfield Police Department, Box 308, Springfield, MA 01101-0308
  3. Deliver by email to

If you have an emergency, call 9-1-1.